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FAQs

LABEL USES

Where all can I use the labels?
Our NAME LABELS stick best on smooth, hard and dry surfaces. Allow 24 hours after first use before washing item on which label is used. 
 
Can I use Name labels for clothes?
Our NAME LABELS are not meant for clothes. To label clothes please use IRON-ON labels only.
 
Are there some matierials on which labels cannot be used?
Labels will have limited adherence to surfaces that have uneven texture, design, grooves, contours or special chemical coatings. 
 
Can I use the name labels to label swimming gear?
Name labels are not advised for use on swimming gear such as swimming goggles or swim caps. The matierials used in manufacture of these products is meant to stretch extensively and contract with each use and this makes the labels ineffective. Additionally,  repeated prolonged exposure to chemicals in swimming pools affects the adhesive of the labels.
 
 

IRON-ON LABELS

DO NOT USE IRON-ON LABELS ON FABRICS THAT CANNOT BE IRONED

Where all  can I use Iron-on labels?
Iron-on labels work best on fabrics that are cotton & cotton-polyester blends.
 

Are there any special instructions for using iron on labels?
  1. →Follow fabric and garment relevant care before ironing labels. 
  2. →Always use the muslin cloth while using iron on label.
  3. →Do not use iron directly over label.
  4. →TURN OFF steam function on your iron while using iron on labels.
  5. →Proper application requires the correct heat, pressure and time. Follow instructions sent with your labels.
  6. →Iron-on labels can be ironed to the care label of a garment.
  7. →Allow label to cool before touching.
  8. →After putting on the iron-on label for the first time, WAIT 24 HOURS  before washing garment.  
 
 

HOW TO ORDER

I wish to buy a product from labelshabel, do I need to register?
No, you can buy products from labelshabel.com, both as a registered member and as a non- registered user. As unregistered member, you must provide an email address and delivery address to enable payment and delivery of your order. 
Registering an account with labelshabel .com enables you to save your preferences and requirements for future visits. In addition you may benefit from offers, rewards points that may be offered from time to time.
 
How do I register?
Click on Login on the home page. If you are a new user, you can sign up by clicking on the NEW CUSTOMER. You will be required to fill in the basic details to enable you to order and save your information for future use.
 
What is My Account?
Your Account allows you to keep track of your orders, view and update your order details, and gives you control over your transactions. You can store your personal details for future visits, and keep a track on the status of your orders. You can also send labels to your friends and family from your account as gifts.

What is a Shopping Cart?
Whilst shopping on labelshabel.com , you may select multiple products, in order to make multiple selections, you must add your selected roducts/items one after the other to the shopping card for a consolidates selection and checkout for payment of multiple products for your purchase in one go.

What is a Wish List?
The Wish List feature assists shoppers to keep products for future shopping.
 
How do I know my order has been confirmed?
Once you have selected your labels designs, you will be provided with an online invoice with details of your order. To proceed to confirm your order, you will be required to complete your transaction via our payment gateway, on successful payment for the order you will be provided by a unique payment reference number confirming your payment and order.
 

PAYMENTS

You may pay via online banking, credit cards, debit cards and payu money when purchasing from labelshabel.com
 
Do you accept international credit cards on labelshabel.com?
NO. Currently we do not accept international credit cards. We are only able to accept payments via Indian Bank  issued credit and debit cards, netbanking and PAY U money.

Is my credit card information secure through this site?
Your credit card information is protected with a secure SSL certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology.

What if I forget my password?
To retrieve your password, please click on the link below “Returning Customer” and enter in your email to obtain you new password. We will send your password to the email address we have on file for your account.

Can I send gifts to my friends and relatives through labelshabel?
Yes, you can easily create and send labels from your own account  to friends, family members and anyone else whom you would like to send to. Ensure that the shipping address you enter is the one where you would like us to send the labels. More multiple delivery addresses, conatct us via email at support@labelshabel.com

How safe is my personal information with labelshabel?
We endeavour to use the latest security to ensure safekeeping of your information. Check out the Privacy Policy for more details regarding security matters on our homepage.

How safe is my personal information with labelshabel?
We endeavour to use the latest security to ensure safekeeping of your information. Check out the Privacy Policy for more details regarding security matters on our homepage.
 

ORDER STATUS

How do I check the current status of my orders?
Please sign in to your account and click on orders status.

Can I cancel an order or change the order after it is placed?
You must request for cancellation of an order within 4 hours of placing it, as most orders are made to the tailors soon after they are made on the website. You can place a cancellation request by emailing: support@labelshabel.com or by calling us. If you try to cancel an order after 4 hours of placing your order/ payment, we cannot process a refund.
Please visit store policy for order cancellation on our home page for more information.

Can I get a refund if I cancel my order.
If you try to cancel an order after 4 hours, we cannot process a refund.
Please visit our store policy on our home page for more information.
 
Can I change my shipping address after my order has been dispatched?
Once your order has been processed and dispatched, we are unable to redirect deliver of your product to another address.

Can I change my shipping address after my order has been dispatched?
Once your order has been processed and dispatched, we are unable to redirect deliver of your product to another address.
 

SHIPPING

How much are the delivery charges?
We do not charge extra for delivery within India. 

What is the estimated delivery time?
The estimated time of delivery varies city to city. Please check the shipping policy to get the estimated delivery time.

Which countries does labelshabel ship to?
We currently only ship labels all over INDIA. 
 
How much local taxes & duties will I have to pay?
We include Taxes in your purchase and you do not have to pay extra for tax or vat. 
 

COURIER

How can I track my order?
Once your order has been dispatched, you will receive an email containing your airway bill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
 
 
 
 

REDEEMING GIFT VOUCHERS/ PROMOTION CODES

How do I enter the rewards program and redeem gift vouchers/ promotion codes?
Creating an account at Labelshabel.com automatically signs you up for our rewards programme. Please refer to the reward policy on our home page www.labelshabel.com

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